Customer service

Contact us - We are here for you

Customer service - All routes

For inquiries and/or information/online assistance, for all European cruise- and ferry routes - Please contact the customer service team based in Copenhagen, Denmark​. 

​Online Assistance/General inquiries​/information

Phone: (DK) +45 33 42 30 10              
Opening hours: Mon - Fri: 09 - 16.30            

Group enquiries

Phone: (DK) +45 33 42 30 10               
Opening hours: Mon - Fri: 09 - 16.30           ​

Your booking - See/Amend

​​Your Copenhagen - Oslo/Amsterdam - Newcastle booking - Please see/amend here​ 

Your English channel/Baltics booking - Please see/amend​ here

Your Agent/group booking- See/Amend here

Your agent booking Copenhagen - Oslo/Amsterdam - Newcastle - Please see/amend here

Your agent booking English channel/Baltics - Please see/amend

FAQ's - All routes

​See FAQ's for all routes here​

Cannot find the answer of your question? - Please contact customer service


​All ferry- and cruise timetables - Se more here ​

Terminal information

I​nform​​ati​on about all European terminals - See more he​re 
Disclaimer:​​ ​Terms and Conditions​ apply. Prices are subject to av​​ailability. All prices are inclusive of charges and taxes. Credit card & telephone booking fees apply. Online booking fee Handling fee of €7 per online-booking applies. Handling (booking) fee by telephone €20. Please note - Maximum 9 people on online bookings. Travelling more than 9 people - Please contact customer service​