Customer Services 

In this section we have gathered together our most frequently asked questions, a whole host of useful pre-travel information, access to your account and preferences, along with our "Contact us" form.

LATEST NEWS:

DFDS Seaways is introducing an oil price surcharge. 

The price of oil has unfortunately reached a level, which makes it necessary for DFDS to introduce an oil price surcharge on our passenger tickets from 1 September 2009 in order to meet increasing fuel costs. The oil price surcharge currently constitutes EURO 6 per person.

Our Top 5 Questions 

    • Where can I find out about delayed or cancelled sailings?
      • For the latest sailings infomation regarding arrival and departures please call us on (+45) 3342 3010.
         
        Where possible we display this information on our website at:  www.dfdsseaways.com


    • On-Request Bookings - what are they?
      • If a booking is on request, it means that the booking has not been confirmed by the supplier, for example a hotel.
         
        When this is the case our staff will contact the supplier to confirm your booking.  If the booking cannot be confirmed, for instance the hotel is full, a member of staff will contact you as soon as possible offering an alternative.

         
    • How much luggage can I take with me?
      • We operate a luggage limit of 50kg per person for foot passengers.
         
        Please note, you must be able to carry the luggage on board yourself, unassisted.
         
        Trolleys from the terminal are not permitted on board ship.
         
        Also, for security reasons, once you have boarded the ship you are not  permitted to disembark the ship to collect more luggage.
         
        The loading officer may refuse to take luggage if the amount you have is deemed too much.

        Car passengers are able to return to the car deck to collect additional items of luggage from their car for the journey prior to the ship departing, at which point the car decks are closed until arrival.
         
         
    • Why pay for my meals in advance?
      • Paying for your meals as you make your booking is convenient and simple, and gives you the opportunity to reserve a table in the restaurants at a time you want, without the hassle of queuing on board.  Also, depending on exchange rates, you may save money.


    • Can I use chip and pin onboard?
      • Chip and Pin is not currently required onboard our ships.
         
        We will advise our custumers in plenty of time of the introduction of chip and pin.


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