- Making a Booking
- On-Request Bookings - what are they?
If a booking is on request, it means that the booking has not been confirmed by the supplier, for example a hotel.
When this is the case our staff will contact the supplier to confirm your booking. If the booking cannot be confirmed, for instance the hotel is full, a member of staff will contact you as soon as possible offering an alternative.
- Why pay for my meals in advance?
Paying for your meals as you make your booking is convenient and simple, and gives you the opportunity to reserve a table in the restaurants at a time you want, without the hassle of queuing on board. Also, depending on exchange rates, you may save money.
- I haven't received my booking confirmation by email
With the growth in spam email and increased security measures being taken by Internet users, a lot of security and email software is refusing to allow html attachments (Like our booking confirmation documents) to be accepted, especially from "unknown" senders.
If you suspect this is what is happening with your email, you can always access your bookings online and print off your booking summary directly.
To access your online account you will need your e-mail or booking number and your password.
Click on the first link below. Enter your E-mail address or booking number and your password and click "Log in".
Once you have logged in Click on "Booking Confirmations" on the left hand menu. From here you can print off your documents.
- Can we book a specific cabin onboard the ship?
No, this is not possible, unless there is a disabled person travelling, in which case we will make sure they are allocated an adapted cabin. Please call +45 33 42 30 10 for more information.
- Can we book our table in the restaurant before travelling?
If you select meals in your booking you can select a reservation for a particular time, however this does not select a particular table for you.
If you require a particular table you are advised to contact the restaurant as soon as possible after boarding to avoid disappointment. Commodore passengers are able to reserve particular tables and sittings on arrival if this has not already been undertaken.
- The online booking system won't accept my phone number?
Just enter the first 5 digits of the telephone number in the first box (Area Code) and the rest of the number in the next box. Please note that our system does NOT require you to enter your country code.
- What is a 2-berth cabin with lower berths
A 2 berth cabin with lower berths is often actually a 3 or 4 berth cabin but re-classified for the exclusive use by two passengers, who use the two lower berths only. These are of particular value to passengers who might struggle to climb up into a bunk bed.
- What and where is the Credit/Debit Card Verification Number (CVV)?
For your online safety and security, we require that you enter your credit or debit card's verification number (CVV) before we can process your payment. As shown below, the Card Verification Number (CVV) is the last three digits of the number printed on the signature panel located on the back of your card. The CVV is a security feature that allows DFDS and your credit card issuer to identify you as the cardholder and provide you with additional security against fraud. 
- Is my credit card and personal information protected when I book online?
To ensure the security of your credit card and personal information, we use the latest Secure Socket Layer (SSL) technology. SSL is currently the preferred method to securely transfer credit card and other sensitive data over the Internet.
We also recommend that you are running the most uptodate copy of your browser to ensure that it is running SSL.
- How can I pay for my trip?
You can book direct with us or via a travel agent. You can pay by Mastercard, Visa, Delta, Switch, Diners Club, American Express or Solo debit card.
DFDS Seaways AS reserves the right to charge an appropriate, fully refundable, good behaviour bond particularly where parties are concerned.
- When must I pay for my trip?
You must pay for you trip by:
For Mini Cruise Breaks and Sea Crossings, full payment is due at the time of booking.
All special offers must be paid for in full at the time of booking; otherwise the reservation will be cancelled.
- How can I make our trip extra special?
We can arrange an additional surprise for that someone special, from Champagne in your cabin, to Flowers, Cakes and more.
- Are times on this site listed in Local DK/UK time?
All times listed on our website are clearly labelled, and as a general rule relate to local time, e.g. leaving Harwich at 18:00 arriving in Esbjerg at 12:00 this is 18:00 UK time and midday Danish time.
- Can I travel out and back on different routes?
Yes. To make this type of booking, first select the outward route you want to travel (Outward) and to the right of this, select the route you wish to return on (Homeward) then enter your travel dates, passenger and vehicle details and click continue at the bottom of the screen. It is possible to select any combination of any of our routes.
- Can I travel with pets?
At present we allow pets on our two routes: Esbjerg - Harwich and Amsterdam - Newcastle. Pets must be checked in at the main terminal building before car check in.
How do I book travel for Pets?
Pet Travel can only be booked over the telephone and not online. Please call our Travel Sales Team on (+45) 3342 3010
Please also note that discovery of any undeclared animals after check-in will result in all the associated people, vehicles and animals on the relevant booking being refused travel.
There will be no refund given to customers who give inaccurate information about the carriage of animals.
- Do I have to pay for bikes if they are attached to my vehicle?
No, unless the bikes take the dimensions of the car over what you have booked (e.g over 1.85m or over 2.45m).
- Do you offer any group discounts?
Group discounts for 20 or more passengers may be available for the trip you are planning - check out our Group Travel section for more information (see blue bar, above)
- Does DFDS Seaways charge customers to use credit/debit cards
- How do I amend my bookings online?
1) Visit our Customer Service section, then choose My DFDS Seaways from the left side menu, In this section click on "Modify a booking"
2) Enter your Email and password to access your account.
-If you do not have a password or can't remember it
enter your Email Address and click on "Send me my
Password" at the bottom of the screen.
An email will be sent to you which contains a secure
attachment with a temporary password, you then set
your own permanent password. From here Then you can
view and amend your bookings online Free of charges.
Please note: if your email address hasn't been registered
with us (whilst making a booking by phone) you need to
contact us to register it manually, either by email to
incoming@dfdsseaways.dk or by calling us on
(+45) 3342 3010
- Remembering to quote your Booking reference
number.
3) Once you are into your online account, select the booking you wish to change, and then go through the booking process, changing the dates/cabins/passengers as you require.
4) At the end of the process you have to Re-confirm your changes, and if required, re-enter your credit/debit card details to cover the cost of the changes you have made.
- Can I take a commercial goods vehicle abroad with DFDS?
Please click here to visit the DFDS Tor Line website which deals with all freight business for DFDS. http://www.dfdstorline.com Alternatively you can contact the Tor Line team on: +45 3342 3010 or +44 1255 242242.
- I only want a quote, how do I do this?
Our online booking system allows you to make a quote. Simply enter your names, route, date details and the price updates in the top right hand corner of the screen. then simply discard the booking if you do not wish to proceed.
- Can I book by phone?
Yes, you can call us on +45 3342 3010
We have introduced a telephone booking fee for those wishing to book by telephone - see our Terms and conditions for details:
Calls may be recorded for training purposes.
- When will I get my tickets?
DFDS Seaways do not issue paper tickets. The booking confirmation you receive by email or through the post is effectively your ticket.
All you require in order to board is your booking number, (which is displayed on your confirmation document, this normally starts INT...) AND your passports.
Your boarding cards, meal or hotel vouchers, train tickets and other documents will be given to you at check in at the port.
If you have booked a Holiday then you will receive a holiday information pack by post after you the holiday has been paid for in full. Your boarding cards and accommodation vouchers and any meal vouchers or extras you have booked will be waiting for you at the port.
- Where are you timetables and departure/arrival times?
Wherever you are on our website you can check sailing schedules by clicking on Routes & Timetables on the top toolbar.
- Where can I find prices on your web site?
We operate flexible pricing, so you need to create a quote, through our online booking system, to find the price for a particular trip. The lowest possible prices for trips are listed on our website as "From €xx" prices.
- Why is the booking system price different from the trip page price?
This is because we operate flexible pricing. This means that as demand rises, and over time, prices rise. The prices listed on the information pages of our website for standard fares are the lowest possible prices, when booked well in advance. We display these for information purposes only.
If you find that the prices you get in the online booking system are significantly different from the prices listed, you might want to try other dates, because each sailing is set differently, so a quiet sailing will be cheaper than a busy summer sailing just prior to departure.
- Where do I enter nationalities?
When you are booking a trip online it is important that we know your nationality.
In the passenger details section you need to select "Passport Type" The Drop-Down box contains the 5 most common nationalities, if your nationality is not in the box please select "Other".
A Pop-Up box will appear, (it is important that your computer allows pop-ups from our site) In this box you can select the country that issued your passport.
Once you have selected your nationality the Pop-Up box will automatically close and it will fill in the correct nationality.
- Changes & Cancellations
- Where can I find out about delayed or cancelled sailings?
For the latest sailings infomation regarding arrival and departures please call us on (+45) 3342 3010. Where possible we display this information on our website at: www.dfdsseaways.com
- What happens during rough weather?
The safety of our passengers is the prime concern of all our captains. In the event of a delay or cancellation due to weather interruptions, our staff will do all they can to transfer passengers to other DFDS Seaways sailings or make other travel arrangements if possible.
- My details are wrong / I'd like to amend my profile
If the details we have for you are incorrect or you would like to update you customer profile with details of your interests, full contact details, etc then you can now do this via our website.
- How much will I be charged if I cancel my trip?
If you cancel a booking you may forfeit your personal travel insurance premium and have to pay charges, calculated from the date we receive your notification and by reference to the total price of the trip:
All details are laid out in our terms and conditions
Please note: No refunds are allowed on lost or unused travel documents, vouchers or hotel coupons. Please note that no refunds can be given on pre-paid meals unless cancelled at least 48 hours before departure.
- Luggage
- How much luggage can I take with me?
We operate a luggage limit of 50kg per person for foot passengers.
Please note, you must be able to carry the luggage on board yourself, unassisted.
Trolleys from the terminal are not permitted on board ship.
Also, for security reasons, once you have boarded the ship you are not permitted to disembark the ship to collect more luggage.
The loading officer may refuse to take luggage if the amount you have is deemed too much.
Car passengers are able to return to the car deck to collect additional items of luggage from their car for the journey prior to the ship departing, at which point the car decks are closed until arrival.
- I am travelling with a lot of luggage, do you provide assistance?
We operate a luggage limit of 50kg per person.
In addition, once you have boarded the ship, for security reasons, it is not possible to leave to bring on more luggage.
Therefore, passengers can only take on board what they can carry. (Trolleys from the terminal are not permitted onto the ship)
If passengers have excess luggage, arrangements will need to be made at the port - contact DFDS Seaways on (+45) 3342 3010 with any queries.
- Children & Infants
- Can I bring my own travel cot?
Travel cots are not allowed by Danish law. Safety regulations will not allow travel cots to be placed on the floor of cabins.
We do not charge infants (0 - 3 years old) IF they do not require their own bed, that is they share a berth with an adult. If an infant requires their own bed they must be booked as a child and will be charged at the child rate.
- What price do you charge for infants?
Children under the age of, and not including, 4 years can travel free providing that they do not require their own bed on board ship. Those that require their own bed must be booked as children and are charged the child price.
- What is the policy on unaccompanied minors?
We do not allow those aged under 16 to travel unaccompanied for any reason.
If you are aged 16 or 17 and are travelling unaccompanied by someone over the age of 18 we will require written consent from a parent/guardian for travel.
This letter must be provided at check in on both outward and homeward sailings, failure to provide the letter will result in the refusal of travel.
- What is the policy for carriage of infants?
DFDS Seaways' policy on the carriage of infants is that there cannot be more than one infant per room and they must share that room with an Adult.
- Special Needs
- I am a disabled traveller, what help can I expect onboard and at the Terminal?
If you or someone you are booking for has limited mobility or some other physical characteristic which makes travel more difficult than it is for others, it may be that some aspects of our services will pose problems. We welcome such customers and will offer whatever help we can. Often the problems can be overcome. However, please note that we need to know about your requirements before your booking becomes final. We cannot make special arrangements on the day you travel for requirements we do not know about beforehand. If it is possible, in our view, to adjust the service you are booking to accommodate your requirements at no extra cost, we will do so. Please contact us at (+45) 3342 3010 or e-mail us at incoming@dfdsseaways.dk.
- Can I bring a guide dog onbord?
We have introduced a Pet travelling scheme on the Amsterdam - Newcastle route. Unfortunately there are no animals allowed on any of the other routes for the time being. You are, of course, welcome to bring a guide dog onboard but they are, however, subject to the same rules as other animals. This means that they must remain in the car or in the kennels provided and can only travel on our Amsterdam - Newcastle route.
For reasons of hygiene and the comfort of others passengers, animals must remain either in your vehicle, or in the kennel provided. Under no circumstances will any animals be allowed into any cabin accommodation or public areas of the ship including the weather decks. Any passenger who abuses the above condition may be refused travel on a return leg of their journey.
- Are there any restrictions on pregnant women travelling?
There are no restrictions but there are a few points you do need to be aware of before making your decision to travel. Medical assistance on board - should you require any medical help during the voyage we do have crew members trained in first aid, this does not necessarily include child birth, and there is not a doctor amongst the crew.
You are advised to have good travel insurance that will cover you if complications occur, please note many insurance companies will not cover you for travel if your expected delivery date is within 10 weeks of your return home.
- Checkin & Onboard
- Can I use chip and pin onboard?
Chip and Pin is not currently required onboard our ships.
We will advise our custumers in plenty of time of the introduction of chip and pin.
- Are there electrical plug sockets in the cabin?
Yes there are plug sockets in the cabins, but they are European 2 pin plugs so you will need an adaptor. The voltage is 220v A/C. Please note that Economy cabins do not always have plug sockets.
- What is the name of the ship that sails to...?
Esbjerg-Harwich is served by the m.s. DANA SIRENA
Amsterdam-Newcastle is served by the m.s. KING OF SCANDINAVIA and m.s. PRINCESS OF NORWAY
Copenhagen-Oslo is served by the m.s. PEARL OF SCANDINAVIA and m.s. CROWN OF SCANDINAVIA.
- Are there tea/coffee making facilities in the cabins
If you are staying in Commodore De Luxe class cabins tea and coffee making facilities are available in the Commodore De Luxe Lounge. It is also possible to purchase tea, coffee, soft drinks and pastries onboard the ship in the Cafe for the majority of the crossing.
- Are towels provided in cabins?
Yes, towels are provided in all en-suite cabins.
- Can I reserve a particular cabin when I book?
We are unable to offer particular cabin numbers at the moment, we are however able to offer the different types of cabins that are available at the time of booking.
- Can I bring my own food and drink?
The Master and other officers on board may make and enforce such reasonable regulations as they see fit in order to preserve the safety, comfort and enjoyment of the passengers and crew.
Passengers are not-allowed to eat or drink items that have not been purchased onboard in any restaurants or public areas. This will be confiscated at Passport Control.
- Can I use my credit or debit card whilst onboard?
Most major credit cards are accepted, (VISA, Mastercard, American Express) however Debit Cards such as delta and switch which are not VISA or Mastercard affiliated are not accepted.
- Do you have duty free onboard?
Duty free shopping is only available on the Copenhagen - Oslo route (when exiting the European Union).
Tax free shopping is available on all our other routes. This means that your shopping is often at a lower price than the high street.
- How do I get to the terminal?
For Information about how to get to our ports visit our Customer Service -> Travel Information section via the toolbar above.
- How far is the port from?
For distances to our ports, and driving directions visit the Customer Service -> Travel Information -> Ports Section using the toolbar above.
- How much do meals bought onboard cost?
For up to the minute meal prices, simply add them to your booking, and see how much it increases the price by clicking Update Price at the top right hand side of the screen.
- What currencies do you accept onboard?
Harwich-Esbjerg: GBP and DKK
Newcastle-Amsterdam: GBP and EUR
Copenhagen-Oslo: GBP, DKK, NOK and USD
Additionally, all ship facilities accept VISA or Mastercard affliliated Debit and Credit cards.
Key:
GBP: British Pounds
DKK: Danish Kroner
EUR: Euros
USD: US Dollars
- What time must I check-in by?
It is your responsibility to check in on time before the ship leaves. We recommend that foot passengers check in at least an hour before the sailing.
Passengers travelling with vehicles we recommend that you check in 1½ hours (90 minutes) before sailing.
All passengers must have boarded half an hour before departure.
- What is the smoking policy onboard?
Smoking is not permitted in any cabins on any DFDS Seaways ferry. Smoking is only permitted in certain dedicated areas onboard and outside (on the weather deck).
- How will my motorbike be secured on the car-deck?
| m.s Dana Sirena (Harwich - Esbjerg) |
| IS THERE A SECURE AREA? |
Yes |
|
ARE TIE DOWNS SUPPLIED? |
Yes |
|
ARE ROPES SUPPLIED? |
No |
|
ARE THERE FIXING POINTS? |
Yes |
|
ANY ALTERNATIVES? |
No |
|
WHEEL WEDGES SUPPLIED? |
Yes |
|
WHO SECURES VEHICLE? |
Passenger |
|
CAN CREW ASSIST? |
Yes |
|
|
|
|
m.s King of Scandinavia (Newcastle - Amsterdam)
|
|
|
Yes |
|
|
Yes |
|
|
Yes |
|
|
Yes |
|
|
No |
|
|
No |
|
|
Passenger |
|
|
Yes |
|
|
|
|
m.s Princess of Norway (Newcastle - Amsterdam)
|
|
|
Yes |
|
|
Yes |
|
|
No |
|
|
Yes |
|
|
No |
|
|
No |
|
|
Passenger |
|
|
Yes |
|
|
|
m.s Crown of Scandinavia (Copenahgen - Oslo)
|
|
|
Yes |
|
|
Yes |
|
|
No |
|
|
Yes |
|
|
No |
|
|
No |
|
|
Passenger |
|
|
Yes |
|
|
|
|
m.s Pearl of Scandinavia (Copenhagen - Oslo)
|
|
|
No |
|
|
Yes |
|
|
Yes |
|
|
Yes |
|
|
No |
|
|
No |
|
|
Passenger |
|
|
Guidance only |
|
|
|
|
|