Customer service

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CUSTOMER SERVICE  

Customer Service ​- North Sea and Baltic routes

For booking inquiries/information and online assistance for North Sea routes Copenhagen - Oslo, Amsterdam - Newcastle, and Baltic routes Kapellskär - Paldiski (Stockholm  - Tallinn), Karlshamn - Klaipeda, and Kiel - Klaipeda, please contact the customer service team based in Copenhagen, Denmark​. ​

Contact 

Phone: +45 33 42 30 10               
Opening hours: Mon - Fri: 09 - 16.30
        

​Group bookings - North Sea- and Baltic routes

Phone: (DK) +45 33 42 30 10               
Opening hours: Mon - Fri: 09 - 16.30​​

Customer service - Eastern English channel routes

For booking inquiries/information/online assistance, for English channel routes Dover Calais and Dover Dunkirk - Please contact UK customer service.  

Contact 

Phone: UK residents: ​0871 574 7235​ ​​ Outside of UK: +44 208 127 8303
E-mail: dover.pax@dfds.com
Opening hours: Mon - Fri: 08 - 17.00​​

Customer service - Western English channel 

For booking inquiries/information/online assistance, for Western channel route Newhaven  - Dieppe - Please contact UK customer service. ​

Contact 

Phone: UK residents​: 0844 576 8836. Outside of UK: +44 208 127 8303​
E-mail: newhaven-dieppe@dfds.com
Opening hours: Mon - Fri: 08 - 17.00​

Your booking - See/Amend

​​​Your Copenhagen - Oslo/Amsterdam - Newcastle booking - Please see/amend here​ 

Your English channel/Baltics booking - Please see/amend​ here

Your Agent/group booking- See/Amend here

​​Your agent booking Copenhagen - Oslo/Amsterdam - Newcastle - Please see/amend here

Your agent booking English channel/Baltics - Please see/amend
here​

FAQ's - All routes

​See FAQ's for all routes here​
Cannot find the answer of your question? - Please contact Customer Service​

Timetables

​All ferry- and cruise timetables - Se more here ​

Terminal information

I​nformati​on about all European terminals - See more he​re 
​​Terms and Conditions​ apply. Prices are subject to availability. All listed ​prices are inclusive of charges and taxes.
Cred​it card fees apply. Booking fees of €10 per online booking, €20 per telephone booking apply.
Please note: Maximum 9 people for online bookings.
Travelling with more than 9 people? Please contact customer service​