Customer service​

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CUSTOMER SERVICE  

Customer service ​- North Sea- and Baltic routes

For booking inquiries, information and online assistance for North sea (Kattegat sea) routes Copenhagen - Oslo, Amsterdam - Newcastle and Baltic routes Kapellskär - Paldiski - (Stockholm  - Tallinn) Karlshamn - Klaipeda and Kiel - Klaipeda. Please contact the customer service team based in Copenhagen, Denmark​. ​
English- and Chinese speaking staff members available at your service. 

Contact

Phone: +45 33 42 30 10               
Opening hours: Mon - Fri: 09 - 16.30
        

​Group bookings - North Sea- and Baltic routes

Phone: (DK) +45 33 42 30 10               
Opening hours: Mon - Fri: 09 - 16.30​​

Customer service - Eastern English channel routes

For booking inquiries/information/online assistance, for English channel routes Dover Calais and Dover Dunkirk - Please contact UK customer service.  

Contact​

Phone: UK residents: ​0871 574 7235​ ​​ Outside of UK: +44 208 127 8303
E-mail: dover.pax@dfds.com
Opening hours: Mon - Fri: 08 - 17​

Customer service - Western English channel

For booking inquiries/information/online assistance, for Western channel route Newhaven  - Dieppe. 
Please contact UK customer service. ​

Contact

Phone: UK residents: 0844 576 8836. Outside of UK: +44 208 127 8303​
E-mail: newhaven-dieppe@dfds.com
Opening hours: Mon - Fri: 08 - 17

FAQ's - All routes

​See FAQ's for all routes here​

Cannot find the information you are looking for? Please contact customer service. 
​​​​​ ​Terms and Conditions​ apply. Prices are subject to availability. All listed ​prices are inclusive of charges and taxes.
Cred​it card fees apply. Booking fees of €10 per online booking, €20 per telephone booking apply.
Please note: Maximum 9 people for online bookings.
Travelling with more than 9 people? Please contact customer service​