Contact us

North Sea and Baltic routes

For booking inquiries, information and online assistance on following routes:

  • North Sea: Copenhagen-Oslo and Amsterdam-Newcastle

  • Baltic routes: Kapellskär-Paldiski (Stockholm-Tallinn), Karlshamn-Klaipeda and Kiel-Klaipeda

please contact the customer service team in Copenhagen, Denmark.
English and Chinese speaking staff members available at your service.

Contact information

Phone: +45 33 42 30 10
E-mail: incoming@dfds.com
Opening hours: Monday-Friday 09:00-16:30  (CET)

Group bookings

Phone: +45 33 42 30 10                ​

E-mail: incoming@dfds.com

Opening hours: Monday-Friday 09:00 - 16:30​​ (CET)

Eastern English channel routes

For booking inquiries, information and online assistance on the following routes:

  • English channel: Dover-Calais and Dover-Dunkirk
please contact the customer service team in Newcastle, United Kingdom.

Contact​ information

Phone: +44 208 127 8303 (UK residents: 0871 574 7235)
E-mail: dover.pax@dfds.com
Opening hours: Monday-Friday: 08:00-17:00​ (GMT)

Please note: Are you are resident in the United Kingdom, please visit the UK website.

Western English channel routes

For booking inquiries, information and online assistance on the following route:

  • Western channel route: Newhaven-Dieppe. 
please contact the customer service team in Newcastle, United Kingdom. ​

Contact

Phone: +44 208 127 8303​ (UK residents: 0844 576 8836)
E-mail: newhaven-dieppe@dfds.com
Opening hours: Monday-Friday 08.00-17.00 (GMT)